在《Getting More》的第三個章節 Perception and Communication 內提到了有關 e-mail 的幾點建議，我列了幾項與上面情況有關的建議給朋友，她覺得很受用。我並不是說在這方面我很厲害，相反的，我的情緒也是發作得很快，所以也要常常用以下幾點提醒自己。這些建議雖是用英文寫的，但都很簡單很容易懂，如果你曾經或常常氣頭上寫了事後後悔的 e-mail，不妨看看。
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Never send an e-mail based on your first reaction to one you've
received. Most people know to avoid this, but too few people do it.
You want to get it off your plate or save time. Actually, you will save
more time by holding on to it and looking at it half an hour later than by
sending it and spending hours or days correcting a misimpression.
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Before sending the e-mail, reread it as the other person
would read it in their foulest mood. Most e-mails come across as more
aggressive than intended. You should think about the picture in their heads in
the worst case. It will reduce risk.
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Try never to send an e-mail if you are upset or angry. You
will say things you didn’t mean to say. Write the e-mail if you wish, store it
as a draft, and reread it later.
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Try to keep your e-mail short. E-mails are not the best
place to make complex proposals that take a lot of time to review. If you need
to send a report, enclose it as an attachment; note the time frame in which you
would appreciate a read. This is sensitive to their time and avoids their
putting their hand to their forehead and saying, “Oh geez, another long e-mail!”
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If you are writing a particularly sensitive e-mail, have a
colleague or friend review it before you send it. A fresh pair of eyes usually
helps.
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If you have to send the e-mail and you are in a bad mood,
take yourself out of the equation. Start the e-mail by saying, “I’m in a really
mood, so please forgive the tone,” or whatever else needs forgiving.
